Support

Email support@voxapp.ai. Tell us your device, your iOS version, and what happened. If a specific video failed, roughly when you asked for it. That is usually enough for us to find it.

My video failed or came out wrong

Generation is probabilistic. The same prompt will not always give the same result, and some prompts land better than others. Try rewording the scene with more specifics about subject, setting, and motion. If generation is failing outright rather than producing a poor result, email us and we will look at the logs.

I paid but do not have access

Purchases can take a moment to register, and they are tied to the Apple Account that made them. Reopen the app first. If the entitlement is still missing, email us with the date of purchase and we will restore it.

How do I cancel my subscription?

Subscriptions are billed by Apple, so cancellation happens on your device: Settings, your name, Subscriptions, Video AI, Cancel Subscription. You keep access until the end of the period you have already paid for. We cannot cancel it for you from our side.

Can I get a refund?

App Store refunds are issued by Apple, not by us. Request one at reportaproblem.apple.com. Email us anyway if something went wrong. We would like to know.

How do I delete my account?

See Delete your account.

Reporting content or abuse

If you have found content generated with Video AI that violates our Terms of Use, whether that is impersonation, harassment, sexual content involving minors, or anything else in the prohibited list, email support@voxapp.ai with "Report" in the subject line. We treat these first.